A Shout Out to Linda Murphy Church

Every once in a while the sun and the moon and the stars all align just right to deliver an exceptional webinar. Such was the case recently when Linda Murphy Church presented how she used the rigorous Malcolm Baldrige Award criteria to access a critical decision the Rhode Island School of Design was facing. In…    Read More

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The Malcolm Baldrige Award Criteria and Better Software Purchasing

You’ve been through the drill before. Some process in your organization needs fixing and a team is formed to address it. Before you know it, you’re looking at software as a solution. That’s not a bad thing, but the way we go about it often is. The team comes up with a requirements grid (often…    Read More

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