Every once in a while the sun and the moon and the stars all align just right to deliver an exceptional webinar. Such was the case recently when Linda Murphy Church presented how she used the rigorous Malcolm Baldrige Award criteria to access a critical decision the Rhode Island School of Design was facing. In her case, that decision was around the budgeting process and some enabling technology. But she was able to generalize her example in a way that made the whole approach accessible, even to those few that never even heard of Malcolm Baldrige.
We had a tight timeframe – just 30 minutes – so we had very little time to provide a primer. Instead, we took a “learn from example” approach and it worked (the feedback’s been great). Interested? You can view the video here.
As always, your feedback and comments are welcomed.